Books and Materials :  under $50.

Believe It: Money Not The Motivator  - (PDF doc.)
# RRBMNTM

I just came back from Vancouver where I presented to a management group of a manufacturing company about what motivates employees today. After my session, the person who brought me in gave me some feedback: "A lot of the people in the group didn't agree with you about what you said about money-they felt it was the top motivator for their people."

For the umteenth time, a sense of frustration overcame me. Why is it so difficult for managers and business owners to believe that money is not the main reason why their people work? In all I've seen and learned this is not the case. This book is ONLY available in a downloadable format. ** (3 Pages, 105KB)

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Making Magic Happen at Walt Disney World / Case Study  - (PDF doc.)
# RRMMHWDW

How does Disney do it? Year after year Walt Disney World Company excels in service excellence. In this article we examine some of the magic of Disney and explore how and why they recognize employees through some of their over 180 recognition programs. To learn about recognition at Disney, we interviewed Dee Hansford, Manager, Cast RecognitionThis book is ONLY available in a downloadable format. ** (4 Pages, 62KB)

** Requires Adobe Acrobat Reader
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Brewing Employee Commitment at Starbucks Coffee / Case Study  - (PDF)
# RRBECSC

Our feature case this issue is Starbucks Coffee, which has enjoyed phenomenal success in recent years primarily by having a strategy of treating employees like partners. Nancy Austin shares her insights on the impact of recognition on attracting and retaining employees, corporate change, and avoiding a "silver bullet."

We share findings from a recent American Express Incentives Survey, which ranks "personal feedback" as the number-one employee incentive today. We also describe how the power of an idea is systematically harnessed through I-Power, the simple yet innovative suggestion program pioneered by Boardroom, Inc., that can create unprecedented cost savings, productivity, and employee morale for your organization. This book is ONLY available in a downloadable format. ** (8 Pages, 169KB)

** Requires Adobe Acrobat Reader
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